When you have received confirmation that your item is eligible for replacement and/or repair from a representative at North Mountain Tools you will then be prompted to ship the item to us along with a copy of the receipt to...
North Mountain Tools
PO Box 96
Falling Waters, WV 25419
The sender must pay the Shipping & Handling Fees.
North Mountain tools will then replace and/or repair the item and ship it back to you at no cost when the item has been fully repaired and/or replaced.
You may also call us directly at 1-304-616-7765 if you should have any questions.